Updating…
TnS Account Oncall · 2026
KPI Dashboard
Data as of 2026-05-17
EFFICIENCYResolution · First Response · Process
Monthly & Weekly trend
Monthly
Weekly
Week-over-week tracker — all metrics ↑↓ = vs prior week  ·  red = anomaly  ·  scroll right →
口径（Aeolus Visual Query 对齐）：RT = AVG(ResolutionTime(hrs)_2)  ·  SLA = AVG(Latency SLA(24hrs))  ·  Proc = AVG(ProcessTime(mins))÷60  ·  FRT = AVG(FirstResponse Time(mins))  ·  Filter: oncall_question_type IN AIS (11 types)  ·  W04/W08/W13/W17 跨月合并
Distributions
Resolution Time buckets
FRT distribution (96% ≤ 20s)
Process time distribution (min)
SATISFACTIONCSAT · DSAT · Appeal · SLA
Satisfaction trends — Monthly & Weekly
Monthly
Weekly
Escalation — by Final Tag
By priority
Drill-down
Esc%